PRIVACY POLICY

Version: 1.0
Effective Date: 1 July 2026

Welcome to Eaziday, operated by APPIRICH S.R.L.

At Eaziday, your privacy is important to us. We are committed to protecting your personal data and processing it responsibly, transparently, and securely in accordance with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)

• Romanian Law No. 190/2018 implementing the GDPR

• Romanian consumer protection legislation

• Any other applicable European Union and Romanian laws.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you use our website, mobile applications, products and services.

By accessing or using Eaziday, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The controller responsible for your personal data is:

APPIRICH S.R.L.

Company Registration No.: J52/272/2024

VAT Number (CUI): 49754252

Registered Office:
Strada Crizantemei,
Sat Buturugeni,
Comuna Buturugeni,
Giurgiu County,
Romania

Operational Office:
Sector 1,
Bucharest,
Romania

Email:
support@eaziday.com

Website:
www.eaziday.com

2. Our Commitment

At Eaziday we believe better planning leads to better living.

Protecting your personal information is part of our commitment.

We promise to:

• Process your information lawfully.

• Be transparent about how we use your data.

• Collect only the information we need.

• Never sell your personal information.

• Keep your information secure.

• Respect your privacy rights.

3. Information We Collect

Depending on how you use Eaziday, we may collect:

Identity Information

• Full name

• Username

• Date of birth (where necessary)

• Company name

• VAT number (business customers)

Contact Information

• Email address

• Telephone number

• Billing address

• Delivery address

Account Information

• Username

• Encrypted password

• Saved plans

• Wishlist

• Preferences

• Account settings

Transaction Information

• Orders

• Deliveries

• Invoices

• Refunds

• Payment status

• Subscription plans

Payment Information

Payments are processed securely by authorised payment providers.

We never store your complete payment card information.

Technical Information

• IP address

• Browser type

• Device information

• Operating system

• Language

• Cookie identifiers

• Time zone

Usage Information

We may collect information regarding:

• Pages visited

• Products viewed

• Search history

• Time spent

• Click activity

• Shopping behaviour

Communication Information

When contacting us we may retain:

• Emails

• Live chat conversations

• Customer support requests

• Phone call notes

4. How We Use Your Information

We use your information to:

• Create and manage your account.

• Process your orders.

• Deliver products.

• Manage recurring plans.

• Process subscriptions.

• Provide customer support.

• Improve our platform.

• Personalise recommendations.

• Prevent fraud.

• Improve security.

• Meet legal obligations.

• Send service updates.

• Send marketing communications where permitted.

5. Recurring Plans & Smart Planning

One of Eaziday's core services is helping customers plan their everyday essentials.

To provide recurring plans we process information such as:

• Selected products

• Delivery frequency

• Delivery history

• Purchase preferences

• Product quantities

• Plan modifications

This allows us to:

• Deliver products automatically according to your selected schedule.

• Remind you before upcoming deliveries.

• Recommend changes based on your preferences.

• Improve your planning experience.

You remain in complete control of your plans and may modify, pause or cancel them at any time.

6. Community & Charity Programme

Eaziday allows customers to support charitable organisations through selected purchases.

When you choose a charity:

We may record:

• Selected charity

• Donation amount

• Order reference

We do not share your personal information with charities unless:

• You specifically request it; or

• You give us explicit consent; or

• We are legally required to do so.

Donation reporting may include anonymous or aggregated statistics.

Example:

• Total donations

• Number of supported organisations

• Community impact

Your personal identity will never be published without your consent.

7. Legal Basis for Processing

We process your information based on:

Contract

To provide products and services you request.

Legal Obligation

To comply with:

• Romanian tax laws

• Accounting obligations

• Consumer protection legislation

• Court orders

• Regulatory requirements

Legitimate Interests

Including:

• Improving our services

• Platform analytics

• Fraud prevention

• Security

• Business development

Consent

Where required, including:

• Newsletters

• Marketing emails

• Promotional offers

• Optional cookies

You may withdraw your consent at any time.

8. Marketing Communications

If you have opted in, we may send:

• Promotions

• Product launches

• Newsletters

• Educational content

• Charity campaigns

• Platform updates

You can unsubscribe at any time by:

• Clicking "Unsubscribe"

• Changing your account settings

• Contacting us

9. Who We Share Your Information With

We may share your information only where necessary with trusted partners including:

• Payment providers

• Delivery companies

• Logistics providers

• Cloud hosting providers

• Customer support providers

• Marketing platforms

• IT providers

• Professional advisers

• Government authorities where required

All third parties are required to protect your information.

We never sell your personal information.

10. International Transfers

Some service providers may process information outside the European Economic Area (EEA).

Whenever this occurs we ensure appropriate safeguards are in place including:

• European Commission Adequacy Decisions

• Standard Contractual Clauses (SCCs)

• Other GDPR approved mechanisms

11. Data Retention

We retain your information only for as long as necessary.

Typical retention periods include:

Customer Accounts

Until deletion or inactivity.

Invoices

As required under Romanian accounting legislation.

Customer Support

As required to resolve disputes.

Marketing Preferences

Until consent is withdrawn.

Once no longer required, information is securely deleted or anonymised.

12. Your Rights

Under GDPR you have the right to:

• Access your data.

• Correct inaccurate information.

• Delete your information.

• Restrict processing.

• Object to processing.

• Withdraw consent.

• Receive a copy of your data.

• Lodge a complaint with a supervisory authority.

To exercise these rights contact: support@eaziday.com

We normally respond within one month.

13. Automated Decision Making

Eaziday may provide:

• Product recommendations

• Suggested recurring plans

• Personalised offers

These are designed to improve your experience and do not produce legal or similarly significant effects without appropriate safeguards.

14. Cookies

We use cookies to:

• Remember preferences.

• Improve performance.

• Analyse website traffic.

• Enhance security.

• Personalise your experience.

You may manage cookies through:

• Cookie Banner

• Browser settings

For further information please see our Cookie Policy.

15. Data Security

We implement appropriate technical and organisational measures including:

• SSL encryption

• Secure hosting

• Password encryption

• Access controls

• Security monitoring

• Regular software updates

• Employee confidentiality obligations

Although we apply industry best practices, no system is completely secure.

16. Children's Privacy

Eaziday is not intended for children under the age of 16 without parental or legal guardian consent.

Where purchases relate to baby products, we process the information of the purchasing adult rather than the child.

If we discover that personal information has been collected unlawfully from a child, we will delete it promptly.

17. Third-Party Services

Our platform may contain links to third-party websites or services.

Their privacy practices are governed by their own privacy policies.

We encourage you to review those policies before providing personal information.

18. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

Material changes will be communicated where required by law.

19. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.

APPIRICH S.R.L.

Email:
support@eaziday.com

Website:
www.eaziday.com

20. Supervisory Authority

If you believe your personal information has not been handled in accordance with applicable law, you have the right to lodge a complaint with the Romanian supervisory authority.

National Supervisory Authority for Personal Data Processing (ANSPDCP)

Bulevardul General Gheorghe Magheru 28–30,
Sector 1,
Bucharest,
Romania

Website:
https://www.dataprotection.ro

21. Our Privacy Principles

Everything we do is guided by five principles:

Transparency
We clearly explain how your information is used.

Security
We continuously protect your personal information.

Control
You remain in control of your data and your recurring plans.

Respect
Your privacy is respected at every stage of your relationship with Eaziday.

Community
We use technology responsibly to help people plan better, live easier and support meaningful causes.

Thank you for trusting Eaziday.

This Privacy Policy forms an integral part of the Eaziday Terms and Conditions and should be read together with our Cookie Policy, Consumer Protection Policy and other applicable policies published on the Eaziday platform.

22. Product Information

Eaziday makes every reasonable effort to ensure that all product descriptions, specifications, images, prices and other information displayed on the Platform are accurate and up to date.

However:

• Product images are provided for illustrative purposes and may differ slightly from the actual product.

• Colours, packaging, branding and product appearance may vary depending on the manufacturer or supplier.

• Product specifications may change without prior notice due to manufacturer updates.

• Typographical errors, omissions or inaccuracies may occasionally occur.

Eaziday reserves the right to correct errors or update product information at any time without prior notice.

23. Product Availability

All products and services displayed on the Platform are subject to availability.

Adding a product to your shopping cart or recurring plan does not reserve that product or guarantee its availability.

If a product becomes unavailable after an order has been placed, Eaziday may:

• contact you with an alternative solution;

• replace the product with a comparable item where permitted and agreed;

• partially fulfil the order;

• cancel the unavailable item and refund any payment received for that item.

24. Pricing

All prices displayed on the Platform are shown in the applicable local currency unless otherwise stated.

Prices may include or exclude applicable taxes depending on the type of customer and the legal requirements in force.

Where applicable, prices will indicate whether Value Added Tax (VAT) is included.

Eaziday reserves the right to modify prices at any time.

Price changes shall not affect orders that have already been confirmed unless:

• required by law;

• an obvious pricing error has occurred;

• the customer expressly agrees to the revised price.

25. Promotions, Discounts and Credits

From time to time, Eaziday may offer:

• promotional campaigns;

• discount codes;

• loyalty rewards;

• referral bonuses;

• account credits;

• vouchers;

• free delivery offers;

• limited-time promotions;

• business incentives.

Unless otherwise stated:

• promotions cannot be combined;

• promotions have no cash value;

• promotions are subject to availability;

• promotions may be modified or withdrawn at any time;

• promotions are governed by their specific terms.

Where account credits are issued, they may only be used in accordance with the applicable promotional conditions.

26. Private Label Products

Eaziday may offer products manufactured or sourced under its own brands, including future private-label brands owned or distributed by APPIRICH S.R.L.

These products are subject to the same legal warranties and consumer protection rights as other products sold through the Platform.

Packaging, branding and product specifications may be updated periodically to improve quality or comply with legal requirements.

27. Third-Party Products

The Platform may also include products supplied by third-party manufacturers, distributors or suppliers.

While Eaziday carefully selects its suppliers, the manufacturer remains responsible for:

• product composition;

• safety information;

• mandatory product labelling;

• regulatory compliance;

• product recalls where applicable.

Nothing in these Terms limits any mandatory rights that consumers may have under applicable law.

28. Product Reviews and Ratings

Customers may be invited to leave reviews and ratings relating to products or services purchased through the Platform.

By submitting a review, you confirm that:

• it reflects your genuine experience;

• it is accurate to the best of your knowledge;

• it does not contain unlawful, offensive, defamatory or misleading content;

• it does not infringe the rights of any third party.

Eaziday reserves the right to moderate, refuse or remove reviews that violate these Terms or applicable law.

29. Future Services

Eaziday continuously develops new solutions to improve the customer experience.

Future services may include, without limitation:

• smart household management;

• automated procurement;

• subscription services;

• AI-powered planning tools;

• home services;

• automotive services;

• marketplace solutions;

• additional digital services.

The introduction of new services does not automatically create an obligation for Eaziday to continue providing them indefinitely.

Additional terms may apply to specific services where appropriate.

30. Product Safety and Responsible Use

Customers are responsible for using products in accordance with:

• the manufacturer's instructions;

• applicable safety warnings;

• product labels;

• relevant laws and regulations.

Eaziday shall not be liable for damage resulting from misuse, improper storage, modification or use of products contrary to the manufacturer's instructions or applicable law.

31. Placing an Order

Customers may place orders through the Eaziday Platform by selecting the desired products or services and completing the checkout process.

Before submitting an order, customers are responsible for reviewing:

• selected products or services;

• quantities;

• prices;

• delivery address;

• billing information;

• payment method;

• any applicable promotions or discounts.

Submitting an order constitutes an offer by the customer to purchase the selected products or services under these Terms and Conditions.

32. Order Confirmation

After an order is submitted, Eaziday will send an acknowledgement confirming receipt of the order.

This acknowledgement does not constitute acceptance of the order.

A legally binding contract is formed only when:

• payment has been successfully authorised where applicable;

• product availability has been confirmed;

• Eaziday issues an order confirmation or dispatch confirmation.

Eaziday reserves the right to refuse or cancel an order before acceptance in accordance with these Terms and applicable law.

33. Pricing and Payment

Customers agree to pay the total amount displayed at checkout, including:

• product prices;

• applicable taxes;

• delivery charges;

• service fees (where applicable);

• any other charges clearly disclosed before completing the order.

Payments may be made using the payment methods available on the Platform, including but not limited to:

• debit cards;

• credit cards;

• digital wallets;

• business invoicing (where approved);

• other payment methods introduced by Eaziday.

All payments are processed through secure and authorised payment providers.

Eaziday does not store customers' complete payment card details.

34. Pricing Errors

Although Eaziday makes every effort to ensure pricing accuracy, errors may occasionally occur.

If an obvious pricing error is identified before an order has been accepted, Eaziday may:

• contact the customer with the correct price;

• allow the customer to reconfirm the order;

• cancel the order and refund any payment received.

Eaziday shall not be obliged to supply products at an incorrect price where the pricing error was obvious or could reasonably have been recognised.

35. Order Cancellation

Customers may cancel an order before it has entered the preparation or dispatch process.

Once preparation or dispatch has commenced, cancellation may no longer be possible.

Consumer rights relating to withdrawal and returns remain governed by applicable Romanian and European consumer protection legislation.

36. Cancellation by Eaziday

Eaziday reserves the right to cancel or refuse any order where reasonably necessary, including where:

• products are unavailable;

• payment cannot be authorised;

• fraudulent activity is suspected;

• incorrect pricing or product information has been displayed;

• legal or regulatory requirements prevent fulfilment;

• force majeure or operational circumstances make fulfilment impossible.

Where payment has already been received, any applicable refund will be processed in accordance with these Terms.

37. Invoices

Invoices will be issued in accordance with Romanian fiscal legislation.

Electronic invoices will be made accessible through the customer's account.

Business customers are responsible for providing accurate invoicing details, including:

• company name;

• tax identification number (where applicable);

• billing address.

Eaziday shall not be responsible for delays or inaccuracies resulting from incorrect invoicing information provided by the customer.

38. Promotions, Credits and Gift Vouchers

Promotional credits, vouchers, coupons and gift cards may be offered by Eaziday from time to time.

Unless expressly stated otherwise:

• they are non-transferable;

• they have no cash value;

• they cannot be exchanged for cash;

• they may have expiry dates;

• they may be subject to additional promotional terms.

Eaziday reserves the right to cancel promotional benefits obtained through fraud, abuse or misuse.

39. Taxes

Customers are responsible for paying all taxes applicable to their purchases under Romanian and European legislation.

For business customers purchasing under valid VAT rules, invoices shall be issued in accordance with the applicable tax legislation.

40. Fraud Prevention

To protect customers and the Platform, Eaziday may implement fraud prevention measures, including:

• payment verification;

• identity verification;

• address verification;

• order review;

• transaction monitoring;

• temporary order holds where suspicious activity is detected.

Where necessary, Eaziday may request additional documentation before processing an order.

Failure to provide requested information may result in the cancellation of the order.

41. Business Orders

Business customers may benefit from additional purchasing options, including:

• recurring procurement plans;

• quotation requests;

• negotiated pricing;

• volume discounts;

• invoice-based purchasing (subject to approval);

• dedicated account management where available.

Additional commercial agreements may apply to business customers.

42. No Minimum Purchase Requirement

Unless expressly stated in a specific promotion or commercial agreement, Eaziday does not require customers to meet a minimum order value to place an order.

Certain promotional offers, free delivery campaigns, business pricing or other benefits may require minimum purchase thresholds, which will be clearly communicated before the order is confirmed.