Returns & Refunds

Clear returns. Simple solutions.

We want every Eaziday order to arrive exactly as expected. If something is wrong with your order, or you would like to return an eligible product, we’re here to make the process as simple as possible.

Can I return my order?

Return eligibility depends on the type of product, its condition and the reason for the return.

Eligible products purchased online may be returned within 14 calendar days from the date you receive them, in accordance with applicable Romanian and European consumer-protection legislation.

Some products cannot be returned once opened or unsealed due to health protection or hygiene reasons.

Products eligible for return

Products that can safely be resold may generally be returned within the applicable 14-day withdrawal period.

This may include products such as:

Strollers • Car seats • Baby accessories • Household accessories • Other eligible durable products

Returned products should be complete and include all accessories, components and accompanying materials.

Where possible, please keep and use the original packaging when returning the product.

You may inspect the product only as reasonably necessary to establish its nature, characteristics and functioning. If the product has been handled beyond what is necessary, you may be responsible for any resulting reduction in its value, where permitted by law.

Hygiene & personal-care products

For health and hygiene reasons, certain sealed products may no longer be eligible for a change-of-mind return once their protective seal or hygiene packaging has been opened or removed.

Depending on the nature and packaging of the individual product, this may include:

Diapers • Baby wipes • Pregnancy tests • Personal hygiene products • Certain creams and cosmetics • Other sealed health or hygiene products

EU consumer rules permit an exception for sealed goods that genuinely cannot be returned for health-protection or hygiene reasons after being unsealed. The exception depends on the nature of the particular product rather than simply its product category.

Important: This restriction does not affect your rights if the product is damaged, defective, leaking, incorrect or otherwise non-conforming.

Detergents & household cleaning products

Detergents, cleaning products and other household liquids should be returned unopened, unused and in their original condition when a statutory change-of-mind return applies.

Products that have been opened, used, partially consumed, altered or damaged after delivery may not qualify for a full refund, subject to applicable consumer law.

If a detergent or cleaning product arrives damaged, leaking, defective or otherwise non-conforming, please contact us immediately. Your rights regarding faulty or non-conforming products are not affected by the change-of-mind return conditions.

Something wrong with your order?

Damaged, leaking or defective products

If a product arrives damaged, leaking or defective, please contact us as soon as possible.

Where appropriate, do not use the affected product.

Please provide:

• Your order number
• The product concerned
• A short description of the problem
• Clear photos of the product and packaging, where relevant

We will review the issue and provide an appropriate solution in accordance with your consumer rights.

Received the wrong product?

If you receive a different product from the one you ordered, please contact us and provide your order number and details of the incorrect product.

We will review your order and help resolve the issue.

Something missing from your order?

If an item is missing from your delivery, contact us with your order number and the name of the missing product.

We will check your order and work to resolve the issue as quickly as possible.

How to request a return

Contact us → Tell us what happened → We review your request → Return the product → Refund

To request a return, contact:

support@eaziday.com

Please provide:

• Your order number
• The product you wish to return
• Your reason for the return
• Photos, where relevant

We ask for a return reason to help us process your request correctly and understand whether the product is unwanted, damaged, defective, incorrect or affected by another issue.

For an eligible statutory withdrawal, providing a substantive justification is not a condition of exercising your legal withdrawal right.

Once we receive your request, our team will provide the information needed to complete the return.

Please do not send products back before receiving the return instructions from Eaziday.

Refunds

Once an eligible return has been received and reviewed, we will process the applicable refund in accordance with consumer-protection legislation.

Where you validly exercise your statutory right of withdrawal, the refund will be processed within the timeframe required by applicable law.

Refunds will generally be made using the same payment method used for the original purchase, unless another method is expressly agreed and legally permitted.

After Eaziday processes your refund, your bank or payment provider may require additional time for the amount to appear in your account.

Return delivery costs

For an eligible return because you have changed your mind, the direct cost of returning the product may be your responsibility, where permitted by applicable law and where this has been properly communicated.

If the return is because the product is damaged, defective, leaking, incorrect or otherwise non-conforming, Eaziday will handle the matter in accordance with your applicable consumer rights.

Order cancellations

You may request to cancel your order before it enters the preparation or dispatch process.

Once preparation or dispatch has started, cancellation may no longer be possible.

This does not affect any statutory rights you may have regarding withdrawal or defective/non-conforming products.